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ForwardPerson-Centered Care and Communication
This module dives into the heart of person-centered dementia care, recognizing each patient as a unique individual and actively involving them in decisions to enhance their care experience, mood, and quality of life. As dementia progresses and decision-making becomes more difficult, understanding a patient’s early goals, collaborating with caregivers, and nurturing meaningful relationships become essential tools for guiding care.
You’ll explore practical communication strategies to overcome the challenges that arise when patients struggle to express their needs and feelings. Learn how to use powerful nonverbal cues, like eye contact, thoughtful body language, and gentle touch, alongside verbal techniques such as rephrasing questions, offering simple choices, and steering clear of talking down to patients. By mastering these skills, you’ll help reduce distress and foster connection, making a real difference in the lives of people with dementia and their families.
Medium: Video with PPT, eLearning
Activity Length: 32 minutes
Test Time: 5 minutes
Activity Length: 32 minutes
Test Time: 5 minutes
Target Audience
This activity is designed for interdisciplinary healthcare providers, including nurses, nurse practitioners, physicians, physician assistants, psychologists, and social workers involved in the care of people aging with HIV and at risk for or living with dementia.
Learning Objectives
After this activity, the participants will be able to:
- Describe how dementia impacts verbal and non-verbal communication.
- Apply person-centered communication techniques to support patients with dementia.
- Interpret non-verbal cues in people with dementia to identify emotional or physical distress.
- Collaborate with caregivers to support shared decision-making and individualized care planning.
PRESENTER
Jessica Schmitt, LCSW
Director HIV Clinical Engagement
University of Chicago
Additional References:
Module 3 Resource Sheet-Person-Centered Care
Module 3 Resource Sheet - Communication Stress and Distress
Module 3 Resource Sheet - Presentation Slides
Director HIV Clinical Engagement
University of Chicago
Additional References:
Module 3 Resource Sheet-Person-Centered Care Module 3 Resource Sheet - Communication Stress and Distress Module 3 Resource Sheet - Presentation SlidesDisclosure Declarations
As a provider accredited by the ACCME, the University of Chicago Pritzker School of Medicine asks everyone in a position to control the content of an education activity to disclose all financial relationships with any ineligible companies. This includes any entity whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. Financial relationships are relevant if a financial relationship, in any amount, exists between the person in control of content and an ineligible company during the past 24 months, and the content of the education is related to the products of an ineligible company with whom the person has a financial relationship. Mechanisms are in place to identify and mitigate any relevant financial relationships before the start of the activity.
Additionally, the University of Chicago Pritzker School of Medicine requires Authors to identify investigational products or off-label uses of products regulated by the U.S. Food and Drug Administration at first mention and where appropriate in the content.
As a provider accredited by the ACCME, the University of Chicago Pritzker School of Medicine asks everyone in a position to control the content of an education activity to disclose all financial relationships with any ineligible companies. This includes any entity whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. Financial relationships are relevant if a financial relationship, in any amount, exists between the person in control of content and an ineligible company during the past 24 months, and the content of the education is related to the products of an ineligible company with whom the person has a financial relationship. Mechanisms are in place to identify and mitigate any relevant financial relationships before the start of the activity.
Additionally, the University of Chicago Pritzker School of Medicine requires Authors to identify investigational products or off-label uses of products regulated by the U.S. Food and Drug Administration at first mention and where appropriate in the content.
No one in a position to control the educational content of this activity has any relevant financial relationships with ineligible companies to disclose.
Physician Credit
The University of Chicago Pritzker School of Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The University of Chicago Pritzker School of Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The University of Chicago Pritzker School of Medicine designates this enduring material for a maximum of .5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Nursing Credit
University of Chicago Medicine is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
Participants who successfully complete the entire activity and complete an evaluation form will earn .5 contact hours.
Social Worker Credit
University of Chicago Medicine is a Registered Social Work Continuing Education Sponsor through the Illinois Department of Financial and Professional Regulation and will offer continuing education units for Person-Centered Care and Communication for LSW and LCSW social workers in the state of Illinois.
University of Chicago Medicine is a Registered Social Work Continuing Education Sponsor through the Illinois Department of Financial and Professional Regulation and will offer continuing education units for Person-Centered Care and Communication for LSW and LCSW social workers in the state of Illinois.
.5 social work continuing education units are provided for this live activity.
Other Healthcare Professions CreditOther healthcare professionals will receive a Certificate of Participation. For information on the applicability and acceptance of certificates of participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by the ACCME, please consult your professional licensing board.
Instructions for Participation and Claiming Credit
This online educational activity (enduring material) is designed to be completed within the time designated. To successfully earn credit, participants must complete the activity online during the valid credit period. To receive a certificate, the participant must watch the complete video presentation and correctly answer all questions (100% pass rate) on the post-test. The activity can be accessed by simply clicking "Complete Activity" and watching the video presentation. Once finished, you will be able to proceed to the post-test. Upon successful completion, the participant may claim credit and save or print their certificate.
Physicians and nurses are eligible to receive continuing education credit applicable to their profession. All other participants will receive a certificate indicating participation in this AMA PRA Category 1 Credit™-approved activity. For information on the applicability and acceptance of certificates of participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by the ACCME, please consult your professional licensing board.
For questions about CME credit or technical issues, please contact the Center for CME at the University of Chicago via email.
DISCLAIMER: The information presented in this activity is for continuing medical education purposes only. The opinions expressed in this educational activity are those of the faculty and do not necessarily represent the views of the University of Chicago Pritzker School of Medicine, the University of Chicago Medicine, or the Department/Section.
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