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Well-Being Month 2025: The Benefits of CANDOR: Telling the Truth to Patients and Families Who Have Been Harmed by Healthcare
February 21, 2025
These activities aim to raise awareness of burnout among healthcare professionals and present strategies for promoting resilience, which will improve practitioner health and, ultimately, patient outcomes.
The CANDOR (Communication and Optimal Resolution) process represents a transformative, evidence-based approach to managing unexpected patient harm in healthcare settings. Developed at leading institutions like Vanderbilt, Michigan, and UIC, CANDOR shifts away from traditional “deny and defend” strategies, emphasizing immediate reporting, transparent communication, and comprehensive support for all parties involved. This model highlights the critical role of high-level communication skills during difficult conversations and incorporates person-centered approaches to foster trust and resolution.
A cornerstone of the CANDOR process is recognizing the “second victim” phenomenon, addressing the emotional and professional impact on clinicians involved in adverse events through a structured three-tier support system. Guidelines for implementation include protocols for disclosure conversations, preparation strategies, and techniques for providing emotional support to patients, families, and clinicians.
Studies from institutions like Michigan and UIC show that the CANDOR approach fulfills ethical obligations and enhances psychological well-being while also improving patient safety, reducing the frequency and cost of litigation, and promoting better outcomes for patients, families, and clinicians. By prioritizing transparency, empathy, and structured support, CANDOR is a highly effective model for healthcare organizations committed to ethical, patient-centered care and improved systemic outcomes. This session will explore this topic.
Target Audience
This activity is designed for physicians and other healthcare professionals at the University of Chicago and its affiliates dedicated to improving resilience in themselves and others.
Learning Objectives
After this activity, participants will be able to:
- Identify specific communication techniques to conduct difficult conversations with patients, families, and colleagues after unexpected patient harm events;
- Describe the key components of the CANDOR (Communication and Optimal Resolution) process and how it differs from traditional “deny and defend” approaches to patient harm events;
- Explain the “second victim” phenomenon and appropriate “care for the caregiver” support strategies for healthcare providers involved in adverse events.
Online Webinar
Chicago, IL
United States
WANT TO KNOW MORE?
Visit the University of Chicago Graduate Medical Education Department's website!
ACCESSIBILITY The University of Chicago is committed to providing equal access appropriate to need and circumstances and complies fully with legal requirements of the Americans with Disabilities Act. If you are in need of special accommodation, please contact our office at (773) 702-6760 or via email at [email protected].
The University of Chicago reserves the right to cancel or postpone this conference due to unforeseen circumstances. In the unlikely event this activity must be cancelled or postponed, the registration fee will be refunded; however, The University of Chicago is not responsible for any related costs, charges, or expenses to participants, including fees assessed by airline/travel/lodging agencies.
FACULTY
Disclosure Declarations
As a provider accredited by the ACCME, The University of Chicago Pritzker School of Medicine asks everyone in a position to control the content of an education activity to disclose all financial relationships with any ineligible companies. This includes any entity whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. Financial relationships are relevant if a financial relationship, in any amount, exists between the person in control of content and an ineligible company during the past 24 months, and the content of the education is related to the products of an ineligible company with whom the person has a financial relationship. Mechanisms are in place to identify and mitigate any relevant financial relationships prior to the start of the activity.
Additionally, The University of Chicago Pritzker School of Medicine requires Authors to identify investigational products or off-label uses of products regulated by the US Food and Drug Administration at first mention and where appropriate in the content.
As a provider accredited by the ACCME, The University of Chicago Pritzker School of Medicine asks everyone in a position to control the content of an education activity to disclose all financial relationships with any ineligible companies. This includes any entity whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. Financial relationships are relevant if a financial relationship, in any amount, exists between the person in control of content and an ineligible company during the past 24 months, and the content of the education is related to the products of an ineligible company with whom the person has a financial relationship. Mechanisms are in place to identify and mitigate any relevant financial relationships prior to the start of the activity.
Additionally, The University of Chicago Pritzker School of Medicine requires Authors to identify investigational products or off-label uses of products regulated by the US Food and Drug Administration at first mention and where appropriate in the content.
Physician Credit
The University of Chicago Pritzker School of Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The University of Chicago Pritzker School of Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The University of Chicago Pritzker School of Medicine designates this live activity for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Other Participant Credit
Other participants will receive a Certificate of Participation. For information on the applicability and acceptance of Certificates of Participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by the ACCME, please consult your professional licensing board.
Other participants will receive a Certificate of Participation. For information on the applicability and acceptance of Certificates of Participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by the ACCME, please consult your professional licensing board.
Please Note: The credit claiming process will close three months after the activity ends. Requests to claim credit after three months will be subject to additional fees.
Registration: This course is only open to University of Chicago affiliates.
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