Instilling Accountability and Managing Disruptive Behavior

Chicago, IL US
May 20, 2016
This activity will illuminte structural and personal response to disruptive behavior. Participants will be provided with the tools to establish an acceptable standard of staff behavior and to understand the roles that incentives, intrinsic motivation, and morale play in activating accountability.

Target Audience

This activity is designed for physician leaders at Little Company of Mary Hospital and Health Care Centers.

Learning Objectives

At the conclusion of this course, the participants should be able to:

  • Devise strategies to articulate clear expectations towards institutional goals and follow through on them while emphasizing great outcomes over assigning blame and refusing to accept underperformance even when facing challenges;
  • Create individualized incentives to maximize gain from members of their healthcare team;
  • Outline how to promote accountability among members of their healthcare team by defining standards, securing appropriate resources, and navigating obstacles;
  • Describe how to build a build culture within their unique healthcare teams to provide excellent patient care;
  • Recognize how different forms of physician disruption diminish patient safety, increase staff turnover, and increase labor costs;
  • Design an action plan to improve a skill deficiency within the healthcare team that diminishes patient care;
  • Identify opportunities among co-workers for collaboration and teamwork to enhance respect, empowerment, and patient safety.
Additional information
ACGME/ABMS Core Competencies: 
Interpersonal and Communication Skills
Systems-based Practice
For more information, please contact:
CME Coordinator Contact Name: 
Cindy Masias
CME Coordinator Contact Email: 
CME Coordinator Contact Phone: 
Available credit: 
  • 7.25 AMA PRA Category 1 Credit™
  • 7.25 Participation
Event starts: 
05/20/2016 - 8:00am
Event ends: 
05/20/2016 - 5:00pm
Activity opens: 
Activity expires: 
Union League Club
65 W Jackson Blvd
Chicago, IL 60604
United States
Šulek, MBA
  Senior Director
  The Advisory Board Company

 James Veronesi, RN
  Special Director
  The Advisory Board Company

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of The University of Chicago Pritzker School of Medicine and Little Company of Mary Hospital and Health Care Centers. The University of Chicago Pritzker School of Medicine is accredited by the ACCME to provide continuing medical education for physicians.
Credit Designation Statement
The University of Chicago Pritzker School of Medicine designates this live activity for a maximum of 7.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Nurses and other healthcare professionals will receive a Certificate of Participation. For information on the applicability and acceptance of Certificates of Participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by the ACCME, please consult your professional licensing board.

For additional information, please download the flyer below.


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