Advanced Communication in HealthCare Workshop

Skokie, IL US
May 31, 2019
This workshop is an evidence-based educational program that improves patient-provider communication and has been successful at health systems across the country. It was recommended for adoption by a multidisciplinary team of NorthShore providers. The workshop will provide adequate patient-centered training for doctors and other healthcare professionals and will emphasizes core competencies for responding to individual patient needs, values, and preferences by practicing communication skills such as open-ended inquiry, reflective listening and empathy.

Target Audience

This activity has been designed for physicians, residents & fellows, nurses, APN's and other healthcare professionals with direct patient interaction.

Learning Objectives

Upon completion of this activity, participants will be able to:

  • Describe the evidence base that supports relationship-centered communication;
  • Describe and demonstrate how to elicit a patient’s agenda;
  • Demonstrate how to negotiate what can be managed safely in the allocated time;
  • Demonstrate how to elicit the patient’s perspective;
  • Demonstrate how to respond with empathy;
  • Demonstrate communication skills to maximize the patient’s. understanding of a collaborative plan;
  • Identify two new communication skills to implement into practice.
Additional information
ACGME/ABMS Core Competencies: 
Interpersonal and Communication Skills
For more information, please contact:
CME Coordinator Contact Name: 
Jean Corban
CME Coordinator Contact Email: 
Available credit: 
  • 5.25 AMA PRA Category 1 Credit™
  • 5.25 Participation
Event starts: 
05/31/2019 - 7:30am
Event ends: 
05/31/2019 - 1:30pm
Activity opens: 
Activity expires: 
NorthShore University HealthSystem
9600 Gross Point Road
Skokie Hospital - Sharfstein Room B & C
Skokie, IL 60076
United States

Click here to learn more about NorthShore Skokie Hospital!

ACCESSIBILITY The University of Chicago and NorthShore University HealthSystem are committed to providing equal access appropriate to need and circumstances and complies fully with legal requirements of the Americans with Disabilities Act. If you are in need of special accommodation, please contact Jean Corban at

The University of Chicago reserves the right to cancel or postpone this conference due to unforeseen circumstances. In the unlikely event this activity must be cancelled or postponed, the registration fee will be refunded; however, The University of Chicago is not responsible for any related costs, charges, or expenses to participants, including fees assessed by airline/travel/lodging agencies.

  Nancy Schindler, MD
  E. Stephen Kurtides, MD, Chair of Medical Education
  Vice Chair of Education, Department of Surgery
  NorthShore University HealthSystem
  Clinical Professor of Surgery
  University of Chicago, Pritzker School of Medicine

Disclosure Declarations
As a provider accredited by the ACCME, The University of Chicago Pritzker School of Medicine asks everyone who is in a position to control the content of an education activity to disclose all relevant financial relationships with any commercial interest. This includes any entity producing, marketing, re-selling, or distributing health care goods or services consumed by or used on patients. The ACCME defines “relevant financial relationships” as financial relationships in any amount occurring within the past 12 months, including financial relationships of a spouse or life partner that could create a conflict of interest. Mechanisms are in place to identify and resolve any potential conflict of interest prior to the start of the activity.

Additionally, The University of Chicago Pritzker School of Medicine requires authors to identify investigational products or off-label uses of products regulated by the US Food and Drug Administration, at first mention and where appropriate in the content.

Physician Credit
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the University of Chicago and NorthShore University Health System in collaboration with the Academy of Communication in Healthcare: ACH. The University of Chicago is accredited by the ACCME to provide continuing medical education for physicians.
The University Of Chicago Pritzker School Of Medicine designates this live activity for a maximum of 5.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Other Healthcare Professions Credit
Nurses and other healthcare professionals will receive a Certificate of Participation. For information on the applicability and acceptance of certificates of participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by the ACCME, please consult your professional licensing board.
Please Note: The credit claiming process will close three months after the conference end date. Requests to claim credit after three months will be subject to additional fees.
REGISTRATION: Registration is limited to NorthShore providers.
For questions about attending or the workshop itself, click the button below!


CLAIMING CREDIT: Enter the access code to unlock the credit claiming process.
Please Note: The credit claiming process will close three months after the conference end date. Requests to claim credit after three months will be subject to additional fees.

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